serviceexchange.pro
Effective Date: February 02, 2026

At Service Exchange (“Service Exchange,” “we,” “our,” or “us”), trust is foundational to everything we build. We believe great businesses deserve visibility, and users deserve transparency about how their information is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our marketplace platform and related services (collectively, the “Platform”).

Service Exchange is a neutral marketplace designed to connect customers with service providers through transparent visibility rotation and fair, flat-fee participation. Respect for privacy is central to that mission.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Name, email address, phone number, and contact details
• Business information (business name, location, service categories, descriptions, logos, images)
• Account registration details
• Billing and payment details (processed through secure third-party providers)
• Customer inquiry information submitted through contact or quote forms
• Support requests, communications, or affiliate applications
  

1.2 Information We Collect Automatically

When you access the Platform, we may automatically collect:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages viewed, interactions, and referral sources
• Session data and engagement analytics
• Cookie and tracking technology data
  

1.3 Information From Third Parties

We may receive limited information from trusted partners, such as:

• Payment processors
• Analytics and performance providers
• Advertising and affiliate platforms
• Social media platforms where engagement occurs
  

2. How We Use Information

We process information to:

• Operate, improve, and maintain the Platform
• Display and manage service provider listings
• Enable customer-to-provider inquiries and lead delivery
• Process memberships and payments
• Support marketplace fairness, including visibility rotation systems
• Communicate important service updates and relevant marketing messages
• Protect against fraud, abuse, or misuse
• Analyze performance and improve user experience
• Comply with legal obligations

We only process personal data when we have a lawful basis to do so, including consent, contractual necessity, legitimate interests, or legal compliance.

3. Marketplace Transparency & Fair Visibility

Service Exchange operates a transparent listing visibility system designed to provide equitable exposure among participating service providers. We do not sell ranking placement or manipulate visibility based on advertising spend. Data may be used to ensure fair operation, performance monitoring, and marketplace integrity.

4. Cookies & Tracking Technologies

We use cookies and related technologies to:

• Keep the Platform secure and functional
• Remember preferences
• Analyze traffic and engagement
• Measure marketing performance

You can manage or disable cookies in your browser settings; however, some features may not function correctly if disabled.

5. How We Share Information

We do not sell personal information. We may share information only when necessary:

• With service providers when customers submit inquiries through the Platform
• With vendors and service providers assisting in hosting, analytics, payment processing, or communication delivery
• To comply with applicable laws, regulations, or legal requests
• To protect rights, safety, and platform integrity
• In connection with a merger, acquisition, or business transfer

All third parties are contractually required to handle data responsibly.

6. Payment Information

All payment transactions are processed through secure third-party payment processors. Service Exchange does not store full payment card numbers on its servers.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide and improve services
• Maintain business records
• Fulfill legal obligations
• Resolve disputes and enforce agreements

Account and listing information may remain active while membership is current.

8. Data Security

We implement administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. While no digital environment is completely risk-free, we continuously improve our security practices.

9. Your Privacy Rights (GDPR & CCPA/CPRA)

Depending on your location, you may have rights including:

Access & Portability

Request access to the personal data we hold about you and obtain a copy in a portable format.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information, subject to legal and operational obligations.

Restriction & Objection

Object to certain processing or request limits on how your data is used.

Opt-Out of Marketing

You may unsubscribe from marketing communications at any time.

California Privacy Rights (CCPA/CPRA)

California residents may additionally request:

• Disclosure of categories of personal information collected
• Information about data sharing practices
• Deletion of personal information
• Non-discriminatory treatment for exercising privacy rights

Service Exchange does not sell personal information as defined by California law.

EU/EEA & UK Rights (GDPR)

Users in applicable regions may file complaints with their local data protection authority if they believe their rights are violated.

To exercise privacy rights, contact us at the information listed below.

10. International Data Transfers

If you access the Platform from outside the United States, your information may be transferred to and processed in the United States. Where required, we use lawful mechanisms to protect cross-border transfers.

11. Third-Party Links & Services

The Platform may include links to external websites or services. We are not responsible for their privacy practices. Please review their policies independently.

12. Children’s Privacy

Our Platform is intended for adults and businesses. We do not knowingly collect personal information from children under 13 years of age.

13. Affiliate & Promotional Programs

Participants in affiliate or partnership programs may provide contact, referral, and performance information used solely for program administration, reporting, and commission processing.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted here with a revised effective date. Continued use of the Platform indicates acceptance of the revised terms.

15. Contact Us

For privacy questions or requests:

           Service Exchange
          Email: hello@serviceexchange.pro
          Website: serviceexchange.pro